Website Privacy Policy

This policy governs the use and operation of the Wellbrook Medical Centre Pty Ltd website (https://www.wellbrookmedical.com.au/). For information about how we handle your medical and health records, please speak to our practice team.

Browsing This Website

You can browse this website without identifying yourself. Personal information is only collected when you voluntarily submit a form or make a booking request.

Information We Collect via This Website

This website collects personal information only when you actively provide it:

• Contact form submissions — your name, email address, phone number, and message. These are transmitted securely to our practice team and are not stored on the website itself.
• Online booking requests — you may be directed to, or interact with, a third-party booking provider via this website. Any online booking providers we use have their own privacy policy governing the information collected through their platform.

What We Don't Collect

• This website does not use tracking cookies or analytics
• We do not collect browsing behaviour or device information
• We do not use advertising pixels or retargeting

How We Use Your Information

Information submitted through the contact form is used only to respond to your enquiry. We take reasonable steps to ensure the personal information we hold is accurate, complete, and up to date. Email addresses are not added to marketing lists without your explicit consent.

Third-Party Services

This website uses the following third-party services:

• Online booking platform — for appointment scheduling. You may be directed to, or interact with, their platform via this website. Any online booking providers we use have their own privacy policy governing information collected through their service.
• Font services — web fonts may be loaded from external providers (e.g. Google Fonts). These services may log your IP address per their own privacy policies.

These services may process data via infrastructure located outside Australia. We take reasonable steps to ensure that any overseas processing is subject to privacy protections comparable to the Australian Privacy Principles.

Data Security

Contact form submissions are transmitted over an encrypted connection. We do not store personal information on the web server.

Data Breaches

In the event of an eligible data breach, we will notify affected individuals and the Office of the Australian Information Commissioner as required under the Notifiable Data Breaches scheme.

Your Rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Access any personal information we hold about you
• Request correction of inaccurate information
• Complain if you believe your privacy has been breached

To make a request, contact our practice at or call (02) 9876 5432.

Complaints

If you are not satisfied with our response to a privacy concern, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Changes to This Policy

We may update this policy from time to time. The current version is always available on this page.

Last updated: May 2026